WHY HAVEN'T I RECEIVED MY CONFIRMATION EMAIL AFTER ORDERING?

Please check your Spam Folder — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you are still unable to location your confirmation email, please contact us at tylerchilders@support.sparkart.com.

WHEN WILL I RECEIVE MY ORDER?

The release date for all Country Squire products is August 2, 2019. We make every effort to ship pre-order products to arrive at US addresses on or before street date, but cannot guarantee the delivery date.

If you live in the U.S. and would like to receive your order on or about release date, please place your order no later than July 23, 2019.

International orders will not arrive by the US release date and may take an additional 3-4 weeks to get to you. International shipments including Canada and Mexico are sent by the United States Postal Service Economy and may be held by your local Customs Authority for an additional 10-14 days depending upon the customs laws in your country. Therefore, it is best to allow 4-5 weeks for delivery.

Please be aware that release dates are subject to change.

A Note To Customers Outside the United States

If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs, Government, or Other Authority upon any parcel we send to you.

If you do not receive your order within the time frames above, please contact us.

HOW CAN I MAKE A CHANGE TO MY ORDER?

If you find that you have made an error while placing your order, please notify us immediately at tylerchilders@support.sparkart.com.

If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.

HOW DO YOU CALCULATE SHIPPING?

Shipping costs will be based on the weight of the items ordered. Please note specialty items may require extra shipping and handling.

WHAT IS YOUR RETURNS AND EXCHANGES POLICY?

If you have received damaged, defective or incorrectly shipped merchandise, please contact Customer Service and return the product within 30 days of receipt following the Return/Exchange instructions below. We will gladly replace or refund the merchandise without additional charge upon return.

If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange instructions below. On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment, including a $5.00 restocking fee.

We cannot accept any items for return or exchange after 30 days from receipt.

Please include the following in your email to Customer Service and in your return:

• Your order confirmation number
• Your first and last name
• Your mailing address
• Your phone number
• What you are returning and why
• How you would like us to handle your return or exchange.

We highly recommend that the items be returned to us using a mail service that provides tracking or insurance. We are not responsible for any items returned to us via a non-trackable delivery method that go missing in transit.

Mail to:

Clique Here, Inc
c/o Tyler Childers Store
801 Blacklawn Rd SW STE N
Conyers, GA 30012

Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.

Items That Cannot Be Returned or Exchanged:

Unfortunately the items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect, backorder, unshipped pre-order, or undeliverable package.

• Any apparel item deemed to show obvious signs of use
• Any physical media (CDs, DVDs, vinyl records) that has been opened (removed from its plastic wrap)
• Any downloadable media
• Any item that is not in its original condition (for example, is damaged or missing parts) for reasons not due to an error during fulfillment of your order.

We will not refund or re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to us.